Privacy Policy

Welcome to Seasons Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzaseasons.click, place an order, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all personal information processed by Seasons Pizza in connection with our website, mobile ordering features, in-store services, loyalty programs, and any other services we offer (collectively, the "Services"). We have drafted this policy to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

1. About Us

Seasons Pizza is a food service business operating in the United States. We provide pizza and related food products through our online platform and physical locations. Below are our contact details:

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at the information above.

2. Information We Collect

We collect several types of information to provide and improve our Services. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Account username and password (stored in encrypted form)
• Date of birth (when required for age verification or promotional purposes)

2.2 Payment and Financial Information

When you make a purchase through our website or mobile platform, we collect payment-related information. However, we do not store your full credit or debit card details on our servers. Payment processing is handled by PCI-DSS-compliant third-party payment processors. We may retain:

• Last four digits of your card number
• Card type (e.g., Visa, Mastercard)
• Billing address associated with the payment method
• Transaction history and order records

2.3 Order and Transaction Data

We collect information about the orders you place, including:

• Items ordered, quantity, and customization preferences
• Order date, time, and method (delivery, pickup, dine-in)
• Delivery instructions or special requests
• Order history and purchase frequency
• Coupon or promotional code usage

2.4 Usage and Behavioral Data

When you visit our website or use our app, we automatically collect certain technical information about your interaction with our Services, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Referring URLs (the page you came from before visiting our site)
• Pages viewed, links clicked, and time spent on pages
• Search terms used on our website
• Session duration and navigation patterns

2.5 Device Information

We may collect information about the devices you use to access our Services:

• Device identifiers (unique device ID, advertising ID)
• Mobile network information
• Hardware model and firmware version
• Screen resolution and language settings
• Time zone and location settings (if permitted by your device)

2.6 Location Information

If you grant permission, we may collect precise geolocation data to help identify the nearest Seasons Pizza location, facilitate delivery, and provide location-based promotions. You can disable location access at any time through your device settings. We may also infer your approximate location from your IP address.

2.7 Communications Data

If you contact us by email, phone, or through our website's contact form, we may retain:

• The content of your messages or inquiries
• Your contact information provided in the communication
• Records of correspondence and responses
• Feedback, reviews, or survey responses you submit

2.8 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. Please see Section 9 of this policy for detailed information about our use of cookies.

2.9 Loyalty Program Data

If you participate in our loyalty or rewards program, we may collect information about your reward points, redemption history, tier status, and program engagement.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we use your personal information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders, including delivery and pickup
• Create and manage your user account
• Send order confirmations, receipts, and status updates
• Facilitate payment processing and prevent fraudulent transactions
• Respond to your customer service inquiries and resolve disputes
• Administer loyalty programs and apply rewards or discounts

3.2 Personalization and User Experience

• Remember your preferences, favorite items, and saved addresses
• Provide personalized menu recommendations based on order history
• Customize the content and layout of our website to your preferences
• Display relevant promotions and special offers

3.3 Analytics and Service Improvement

• Analyze usage trends and customer behavior to improve our website and app
• Conduct internal research and product development
• Monitor website performance, detect errors, and resolve technical issues
• Evaluate the effectiveness of our marketing campaigns
• Generate aggregate, anonymized reports about our user base

3.4 Marketing and Promotional Communications

• Send you newsletters, promotional emails, and special offers (with your consent or as otherwise permitted by law)
• Notify you about new menu items, seasonal promotions, and limited-time deals
• Display targeted advertisements on our website and third-party platforms
• Conduct surveys and request feedback to improve our services

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.5 Legal Compliance and Safety

• Comply with applicable laws, regulations, and legal obligations
• Enforce our Terms of Service and other applicable policies
• Detect, prevent, and address fraud, security breaches, and other harmful activity
• Protect the rights, property, and safety of Seasons Pizza, our customers, and the public
• Respond to lawful requests from government authorities and law enforcement

4. Legal Basis for Processing

We process your personal information based on the following legal grounds under applicable U.S. law:

• Contractual Necessity: Processing is necessary to fulfill your orders, manage your account, and deliver the Services you have requested.
• Legitimate Interests: We process certain data based on our legitimate business interests, such as fraud prevention, improving our Services, and internal analytics, provided these interests do not override your rights.
• Consent: Where required by law, we obtain your consent before processing your data, particularly for marketing communications and certain cookie uses. You may withdraw consent at any time.
• Legal Obligation: We may process your data to comply with applicable laws, court orders, or regulatory requirements.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your data with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We work with third-party vendors and service providers who assist us in operating our business. These parties have access to your personal information only to perform specific tasks on our behalf and are contractually obligated to maintain confidentiality and not use your data for any other purpose. Categories of service providers include:

• Payment processors: To securely process credit/debit card transactions and prevent fraud
• Delivery partners: To fulfill delivery orders and provide real-time tracking
• Cloud hosting and IT services: To host our website and store data securely
• Email and SMS marketing platforms: To send promotional and transactional communications
• Analytics providers: Such as Google Analytics, to analyze website usage and performance
• Customer support tools: To manage inquiries, tickets, and live chat interactions
• Advertising networks: To serve targeted ads on third-party websites

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, such as:

• Subpoenas, court orders, or government investigations
• Requests from law enforcement agencies
• Compliance with the FTC Act and other applicable federal or state regulations
• To protect against fraud, illegal activity, or threats to public safety

5.3 Business Transfers

In the event that Seasons Pizza undergoes a merger, acquisition, asset sale, restructuring, or other business transaction, your personal information may be transferred to the acquiring or successor entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 Aggregate and Anonymized Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

5.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you opt in to a co-branded promotion or partnership program.

6. Data Security

The security of your personal information is important to us. Seasons Pizza implements a range of technical, administrative, and physical security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive data stored on our servers is encrypted using AES-256 or equivalent standards.
• Firewalls and Intrusion Detection: We deploy firewalls, intrusion detection systems, and regular security monitoring to protect our infrastructure.
• Access Controls: Access to personal data is restricted to authorized employees and contractors on a need-to-know basis, using role-based access controls.
• Secure Payment Processing: Payment information is handled by PCI-DSS-compliant payment processors. We do not store full card numbers on our systems.

6.2 Administrative Safeguards

• Regular employee training on data privacy and security best practices
• Written data handling policies and procedures
• Background checks and confidentiality agreements for staff with data access
• Regular internal audits and privacy impact assessments

6.3 Incident Response

In the event of a data breach that may affect your personal information, we will notify affected users and relevant authorities as required by applicable law, including applicable state breach notification statutes. We will take prompt steps to investigate, contain, and remediate any security incidents.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. Seasons Pizza respects and honors these rights to the fullest extent required by applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information for monetary value, but we may share it with advertising partners as defined under CPRA.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to purposes necessary for providing the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny goods or services, charge different prices, or provide a different level of quality based on the exercise of these rights.
• Right to Data Portability: You may request a copy of your personal information in a portable, readily usable format.

7.2 General Privacy Rights (All U.S. Residents)

• Access: You may request access to the personal information we hold about you.
• Correction: You may update or correct inaccurate information through your account settings or by contacting us.
• Deletion: You may request that we delete your personal data, subject to legal retention requirements.
• Opt-Out of Marketing: You may opt out of promotional emails at any time using the unsubscribe link or by contacting us directly.
• Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

7.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please submit a verifiable consumer request by:

• Emailing us at: [email protected]
• Visiting our website: pizzaseasons.click

We will respond to verifiable requests within 45 days of receipt, as required under California law. If we need additional time, we will notify you of the extension within the initial 45-day period. We may need to verify your identity before processing your request to protect your information from unauthorized access or deletion. We may ask you to provide certain identifying information to confirm your identity.

You may also designate an authorized agent to make a request on your behalf. We may require written proof of the agent's authorization and verification of your identity.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention practices are as follows:

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data disposal procedures. Please note that residual data may remain in our backup systems for a limited time before being permanently deleted.

9. Cookies and Tracking Technologies

Seasons Pizza uses cookies and similar tracking technologies to enhance your experience on our website, analyze traffic, and deliver relevant advertising. This section provides a brief overview of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device on subsequent visits and remember your preferences. Other tracking technologies we use include web beacons, pixel tags, session storage, and local storage objects.

9.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., maintaining your shopping cart, processing orders, and authentication).
• Performance and Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics) to improve functionality and performance.
• Functional Cookies: Remember your preferences such as language, location, and saved addresses to provide a personalized experience.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements and measure the effectiveness of our marketing campaigns across platforms.

9.3 Managing Cookie Preferences

You can control and manage cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or receive alerts when cookies are set. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through the Digital Advertising Alliance (DAA) or Network Advertising Initiative (NAI) opt-out tools.

For more detailed information about our use of cookies, please review our full Cookie Policy available on our website at pizzaseasons.click.

10. Children's Privacy

Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, and in certain states, under the age of 16, without verifiable parental consent as required by the Children's Online Privacy Protection Act (COPPA) and applicable state laws.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such a request, we will take prompt steps to investigate and delete any such information from our systems.

We do not knowingly market our Services directly to children. Our website is not designed or directed at children, and we do not target children through our advertising or promotional activities.

11. International Data Transfers

Seasons Pizza is a U.S.-based business. Our servers and primary operations are located within the United States. However, some of our third-party service providers may be located in or may process data in other countries. If your personal information is transferred outside the United States, we take steps to ensure that adequate protections are in place in accordance with applicable law.

These protections may include:

• Contracts with third-party service providers that include data protection clauses consistent with U.S. legal requirements
• Verification that receiving parties implement appropriate security and privacy standards
• Reliance on legally recognized transfer mechanisms where applicable

By using our Services from outside the United States, you acknowledge that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or services that are not operated by Seasons Pizza. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the content, privacy practices, or security measures of third-party websites.

Examples of third-party services we may link to or integrate with include:

• Social media platforms (e.g., Facebook, Instagram, Twitter/X)
• Third-party review platforms (e.g., Yelp, Google Reviews)
• Delivery and logistics platforms
• Online payment gateways

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that a user does not wish to have their online activity tracked. At this time, there is no universally accepted standard for recognizing or honoring DNT signals. As a result, our website does not currently respond to DNT browser signals. However, we provide you with choices regarding the use of your personal information as described in this Privacy Policy and our Cookie Policy.

California residents may also exercise their rights under the CCPA/CPRA, which includes the right to opt out of the sale or sharing of personal information, as described in Section 7 of this policy.

14. Filing Complaints with Regulatory Authorities

If you have concerns about our privacy practices and are not satisfied with our response to your inquiry or complaint, you have the right to file a complaint with the appropriate regulatory authority.

14.1 Federal Trade Commission (FTC)

The FTC enforces consumer protection and privacy laws in the United States, including the FTC Act. You may file a complaint with the FTC at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

14.2 California Privacy Protection Agency (CPPA)

California residents may submit complaints regarding potential violations of the CCPA/CPRA to the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Address: 2101 Arena Blvd, Sacramento, CA 95834

14.3 State Attorney General Offices

Residents of other U.S. states may contact their respective state attorney general's office for privacy-related complaints. Many states have enacted their own consumer privacy laws, including:

• Virginia Consumer Data Protection Act (VCDPA)
• Colorado Privacy Act (CPA)
• Connecticut Data Privacy Act (CTDPA)
• Texas Data Privacy and Security Act (TDPSA)
• Other applicable state privacy laws

We encourage you to first contact us directly to resolve any privacy concerns before filing a formal complaint with a regulatory authority. We are committed to addressing your concerns in good faith and in a timely manner.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a prominent notice on our website
• Send an email notification to registered users where required by law or deemed appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this policy constitutes your acceptance of the updated terms.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact our Privacy Team:

We aim to acknowledge all privacy inquiries within 5 business days and resolve them within 30 to 45 calendar days, depending on the nature and complexity of the request.