Refund Policy

Effective Date: April 25, 2026  |  Last Updated: April 25, 2026

1. Introduction

At Seasons Pizza, customer satisfaction is at the heart of everything we do. We take great pride in preparing fresh, high-quality food for every order. However, we understand that issues can occasionally arise, and we are committed to addressing them fairly, promptly, and professionally.

This Refund Policy outlines the terms and conditions under which refunds, replacements, partial credits, and cancellations are granted. By placing an order through our website pizzaseasons.click or any of our affiliated ordering channels, you agree to the terms described in this policy.

This policy is governed by applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, and any relevant state-specific regulations depending on the location of your order.

2. Eligibility Conditions for Refunds

Not all situations automatically qualify for a full or partial refund. To be eligible for a refund, one or more of the following conditions must be met:

• Incorrect Order: You received items that are materially different from what you ordered (e.g., wrong toppings, wrong crust type, wrong size, or missing items).
• Food Quality Issues: The food received was undercooked, overcooked, contaminated, or otherwise unfit for consumption due to a preparation error on our part.
• Missing Items: One or more items included in your confirmed order were not delivered or provided.
• Delivery Failure: Your order was never delivered through our delivery service, and no reasonable attempt was made to contact you for resolution.
• Duplicate Charges: You were charged more than once for the same order due to a technical or payment processing error.
• Order Cancellation Within Eligible Timeframe: You successfully cancelled your order before it entered the preparation stage (see Section 8 – Cancellation Policy).
• Allergen Errors: You clearly specified an allergen restriction at the time of ordering, and the item delivered contained that allergen due to our error.

Refunds will not be issued for subjective dissatisfaction, such as personal taste preferences, unless there is a clear and verifiable quality defect as determined by our team.

3. Timeframes for Refund Requests

Timeliness is essential when submitting a refund request, particularly for perishable food items. The following timeframes apply:

Requests submitted outside these windows may not be honored, as perishable food items cannot be returned, inspected, or verified after a reasonable period of time has passed. We strongly encourage customers to inspect their orders immediately upon receipt.

4. Non-Refundable Items and Services

The following items and scenarios are generally not eligible for a refund:

• Consumed orders: If more than 75% of your order has been consumed, a refund will not be issued except in cases involving food safety concerns.
• Customization errors made by the customer: If you incorrectly entered your order details (wrong address, wrong toppings, wrong quantity) and did not contact us before preparation began, we are not liable for the error.
• Change of mind after preparation: Once your order has entered the preparation stage, refunds based on change of mind will not be processed.
• Delivery delays caused by third-party services or external factors: We are not responsible for delays caused by traffic, weather events, or issues outside our direct control, provided the food arrives in acceptable condition.
• Promotional and discounted items: Items purchased using special promotional codes or deeply discounted offers may be subject to modified or restricted refund eligibility.
• Gift cards and prepaid credits: These are non-refundable and non-transferable once purchased or redeemed.
• Catering deposits: Deposits made for catering or large group orders are non-refundable unless the cancellation occurs more than 72 hours before the scheduled event.

5. How to Request a Refund (Step-by-Step)

If you believe your order qualifies for a refund based on the eligibility criteria outlined above, please follow these steps:

1. Step 1 – Contact Us Promptly: Reach out to our customer support team as soon as possible within the applicable refund request window. You can contact us via:
   • Email: [email protected]
   • Website: pizzaseasons.click
2. Step 2 – Provide Order Details: Include the following information in your refund request:
   • Your full name and contact information
   • Your order number or confirmation ID
   • Date and time of the order
   • Specific items involved in the complaint
   • A clear description of the issue
3. Step 3 – Provide Supporting Evidence (if applicable): For food quality or incorrect order claims, we may request photographic evidence. Please take clear photos of the item(s) in question immediately upon discovery of the issue and attach them to your email or support message.
4. Step 4 – Review and Response: Our customer support team will review your request and respond within 1–2 business days. We may follow up with additional questions to better understand your situation.
5. Step 5 – Resolution: Once your refund request is approved, we will notify you of the resolution method — which may include a full refund, partial refund, store credit, or replacement order — at our discretion.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to appear in your account will depend on your original payment method:

Please note that while Seasons Pizza processes refunds on our end promptly after approval, we have no control over your financial institution's internal processing times. If you do not see your refund after the estimated window, please contact your bank or payment provider before reaching out to us again.

7. Partial Refunds

In certain circumstances, only a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only some items in your order were incorrect or missing, and the remainder of the order was satisfactory.
• A food quality issue affected only part of the order.
• The order was partially consumed before the issue was reported.
• A promotional discount was applied to the original order, and the refund will reflect the actual amount paid rather than the full listed price.
• A delivery fee, service fee, or tax component may be non-refundable depending on the nature of the issue and the circumstances of the dispute.

Partial refund amounts will be communicated clearly to you in writing at the time of resolution. You may accept the partial refund or escalate the matter through our dispute resolution process (see Section 10).

8. Exchange Policy

Due to the perishable nature of food products, Seasons Pizza does not accept physical returns. However, in qualifying situations, we may offer an order replacement as an alternative to a monetary refund.

Replacement orders may be offered when:

• You received the wrong items and the issue is reported within 2 hours of delivery or pickup.
• A significant portion of your order was missing.
• There was a verifiable food quality defect that rendered items inedible.

Replacement orders are subject to availability and operational hours. We reserve the right to offer store credit in lieu of a replacement order if a re-delivery is not feasible at the time of the complaint. Replacements are issued at no additional charge to the customer when approved.

9. Cancellation Policy

We understand that plans change, and we will do our best to accommodate cancellation requests. Please review the following cancellation terms:

9.1 Standard Orders

• Before Preparation Begins: You may cancel your order for a full refund if the request is made before our kitchen begins preparing your items. This window is typically within 5 minutes of placing your order, as food preparation often begins immediately after confirmation.
• After Preparation Has Begun: Once preparation has started, cancellations will not be eligible for a full refund. A partial refund or store credit may be offered at our discretion.
• After Dispatch (Delivery Orders): Orders that have already been dispatched for delivery cannot be cancelled. If an issue arises with the delivered order, please refer to Sections 2 and 5 of this policy.

9.2 Catering and Large Group Orders

• Cancellations made more than 72 hours before the scheduled service date are eligible for a full refund of any deposits or payments made.
• Cancellations made between 24 and 72 hours before the scheduled date may result in a partial refund of 50% of the total order value.
• Cancellations made less than 24 hours before the scheduled service date are non-refundable.

To cancel an order, please contact us immediately at [email protected] with your order number and cancellation request.

10. Dispute Resolution Process

If you are dissatisfied with the outcome of your refund request or if a dispute arises regarding your order or billing, Seasons Pizza is committed to resolving the matter in good faith and in accordance with applicable law.

10.1 Internal Escalation

If your initial refund request is denied or you believe the resolution offered is inadequate, you may request a formal review by contacting our customer support team at [email protected] with the subject line "Formal Refund Dispute – [Your Order Number]." A senior member of our team will review your case within 3–5 business days and provide a final internal decision.

10.2 Chargeback Rights

You retain the right to dispute a charge with your credit or debit card issuer under the Fair Credit Billing Act (FCBA) or applicable card network rules. However, we ask that you allow us the opportunity to resolve the issue directly before initiating a chargeback, as chargebacks can be time-consuming for both parties. Frivolous or unsupported chargeback claims may result in the suspension of your account.

10.3 Consumer Protection Resources

If you believe your consumer rights have been violated, you may file a complaint with:

• Federal Trade Commission (FTC): www.ftc.gov
• Your state's Attorney General's Office
• Better Business Bureau (BBB): www.bbb.org

11. Policy Amendments

Seasons Pizza reserves the right to update, modify, or amend this Refund Policy at any time. Changes will be effective immediately upon posting to our website at pizzaseasons.click. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage customers to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the updated terms.

12. Contact Information

For all refund requests, order issues, cancellations, or general inquiries related to this policy, please contact us using the information below. Our customer support team is here to help and will respond as promptly as possible.